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Terms & Conditions
Terms of sales & conditions
These terms of sales are part of Malta Elite Cleaning terms of use and are additional terms by which all clients abide when using the service
Payment terms
Bookings are charge in advance or upon completion of the service request (by cheque, revolut, BOV Mobile and Bank transfer). Once a Payment has been made and successfully processed, the booking will automatically be made with one Malta Elite Cleaning's staff members. We use 'Stripe' as our payment processing partner. By placing a booking on our website, you authorise Malta Elite cleaning, through Stripe, to send instructions to the financial institution that issued your card to take payments from your card account in accordance with Booking terms and conditions.
Damage policy
Malta Elite Cleaning does not accept any liability for loss, Damage or Theft at the location of property in the order as a result of Malta Elite Cleaning (Cleaner/s) accessing the property to perform their duties. Our staff will do their best to ensure that utmost care is taken when cleaning said property however sometimes accidents can happen. In this case we highly recommend that all households have the relevant insurance in place to cover any loss including theft or damages caused as a result of the service provided.
Cancellation Policy
Time is Valuable for both clients and Malta Elite cleaning. That is why we have introduced a Cancellation Policy for both clients and Malta Elite cleaning, which also covers rescheduling. By accepting our terms and conditions you accept the conditions set out in this cancellation policy. If a client cancel a job our staff loses their income and it messes with their schedule. Client's cancellation fees cover our time and costs.
Your acknowledgement of and agreement to Malta Elite Cleaning cancellation policies and cancellation fees: If you have selected a Malta Elite Cleaning service you can reschedule any cleaning plan appointment for free at least 48 hours in advance of the scheduled start time or request a full refund. If any appointment cancelled with less than 24 hours' notice will be subject to a cancellation fee of 50% of the total amount of the appointment. If you reschedule between 24-48 hours before a schedule Malta Elite cleaning Service appointment , you will not be eligible to a refund only an appointments rebooking.
We understand that unexpected circumstances can arise, and we will always do our best to work with you to reschedule your appointment if necessary. However, we kindly ask that you provide us with at least 24 hours' notice if you need to cancel or reschedule your appointment.
This policy is in place to ensure that we can effectively manage our schedule and continue to provide the highest quality of service to all of our clients. We appreciate your understanding and cooperation in this matter.
If you skip any cleaning service your credit card will be charged for the amount of the appointment. This cancellation policy applies both for one-time Malta Elite Service Bookings and for recurring Malta Elite service appointments.
Timeliness
At our company, we strive to maintain a high level of professionalism and efficiency in all aspects of our service, including timeliness.
We understand that sometimes unforeseen circumstances may arise that can cause delays or make it difficult for you to arrive on time for your appointment.
If you happen to be late for your appointment, we regret to inform you that we will need to charge for the full duration of the scheduled hours. We value your time as well as that of our cleaning professionals, who are dedicated to providing you with top-quality service.
We kindly request your cooperation in arriving on time for your appointment. If you anticipate any delays or need to reschedule, please let us know as soon as possible so that we can make the necessary arrangements.
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